FAQs - XEVA®

Once your order is placed, you will receive a confirmation email immediately. As soon as your package is shipped from our warehouse, you will receive a second email with a tracking link to follow your delivery in real time.

Delivery typically takes 4–9 business days, ensuring a smooth and reliable experience.

We offer a 30-day return and exchange policy for all unused items in their original packaging.

To start a return or exchange, simply contact our customer support team via the contact form. You will receive clear instructions to complete the process quickly and easily.

If you receive an incorrect or defective item, please contact us as soon as possible with your order number and photos of the issue.

Our team will review your request promptly and provide a fast and professional solution.

Refunds are processed within 7–14 business days after the returned item has been received and inspected.

All refunds are issued to the original payment method for a secure and transparent experience.

Orders are typically delivered within 4–9 business days.

Once shipped, you will receive a tracking link so you can monitor your order at every stage.

If you need to update your shipping address, please contact us as soon as possible.

We can modify the address only before the order has been shipped.

Orders can be cancelled before they are shipped.

Please contact our support team as soon as possible, and we will do our best to assist you promptly.

Your order number can be found in your confirmation email and on your package.

If you cannot locate it, our customer support team will be happy to assist you.

We currently accept credit and debit card payments only.

All transactions are processed through secure and encrypted systems to ensure your data is fully protected.